- Wellgosh offer TAX FREE shopping for all orders placed from countries outside the European Union. This means that 20% (UK VAT rate) will be automatically deducted from your final order value at the checkout
- We ship to most worldwide destinations using Royal Mail or FedEx
- To view all of our International Shipping Rates and Delivery Times please open the All Rates and Times tab
- Any Customs or Import Duties are the responsibility of the customer, and are payable at the point of delivery by the customer. Wellgosh have no control over these charges which will vary according to the destination country
- The customer will be responsible for any additional return shipment charges, customs charges or handling fees caused by non-payment of any customs or import duties at point of delivery by the customer
- We reserve the right to select an appropriate shipping method for your order. If you require an alternative method of shipping, we may ask for further payment to cover extra charges incurred.
Please Expect Delays In All Shipping Times Between 18/12/18 & 5/1/19
UK Customers enjoy...
- FREE Shipping using DPD Priority Service (normally delivered within 1-2 working days) on all UK Mainland orders over £100
- DPD Saturday delivery is available to UK customers FREE on orders over £100
- All UK orders require a signature
- Tracking is offered as standard on all UK orders
- Wellgosh may at times use other couriers to fulfil orders
UK Delivery times:
- 1-2 working day orders placed within the UK*
- 1-2 working day delivery is not guaranteed during promotional periods
- UK Saturday Delivery is also available until Friday mornings
* Except Northern Ireland & Channel Islands (information on delivery times and prices can be found in All Rates and Times).
Worldwide Delivery Rates
Shipping charges and approximate delivery times to all our worldwide destinations are listed here (may vary during promotional offers):
|UK Shipping||Delivery Time||Shipping Price|
|United Kingdom Mainland (orders under £100)||DPD Priority (1-2 working day Mon-Fri)||£4.95|
|United Kingdom Mainland (orders over £100)||DPD Priority (1-2 working day Mon-Fri)||FREE|
|United Kingdom Mainland (orders under £100)||DPD Saturday Delivery||£7.95|
|United Kingdom Mainland (orders over £100)||DPD Saturday Delivery||FREE|
|UK Channel Islands & UK Offshore (orders under £100)||1-3 working days||£4.95|
|UK Channel Islands & UK Offshore (orders over £100)||1-3 working days||FREE|
|Worldwide Shipping||Delivery Time||Shipping Price|
|Andora||2-5 working days||£8.95|
|Anguilla||5-7 working days||£11.95|
|Antigua and Barbuda||5-7 working days||£11.95|
|Argentina||3-7 working days||£11.95|
|Armenia||2-5 working days||£8.95|
|Australia||3-7 working days||from £19.95|
|Austria||DPD Europe Priority (3 working days)||£9.95|
|Bahamas||3-7 working days||£11.95|
|Bahrain||3-7 working days||£11.95|
|Barbados||3-7 working days||£11.95|
|Belarus||2-5 working days||£8.95|
|Belgium||DPD Europe Priority (2 working days)||£7.95|
|Belize||3-7 working days||£11.95|
|Bermuda||3-7 working days||£11.95|
|Bhutan||3-7 working days||£11.95|
|Bolivia||3-7 working days||£11.95|
|Bosnia and Herzegovina||2-5 working days||£8.95|
|Bouvet Island||3-7 working days||£11.95|
|Brazil||3-7 working days||£11.95|
|British Indian Ocean Territory||3-7 working days||£11.95|
|British Virgin Islands||3-7 working days||£11.95|
|Brunei||3-7 working days||£11.95|
|Bulgaria||3-7 working days||£8.95|
|Cambodia||3-7 working days||£11.95|
|Canada (Fedex)||1-3 working days||£17.95|
|Cayman Islands||3-7 working days||£11.95|
|Chile||3-7 working days||£11.95|
|China||3-7 working days||from £12.95|
|Christmas Island||3-7 working days||£11.95|
|Cook Island||3-7 working days||£11.95|
|Colombia||3-7 working days||£11.95|
|Costa Rica||3-7 working days||£11.95|
|Croatia||2-5 working days||£8.95|
|Cuba||3-7 working days||£11.95|
|Cyprus||2-5 working days||£8.95|
|Czech Republic||DPD Europe Priority (3-4 working days)||£8.95|
|Denmark||DPD Europe (4 working days)||£7.95|
|Dominica||3-7 working days||£11.95|
|Dominican Republic||3-7 working days||£11.95|
|Ecuador||3-7 working days||£11.95|
|El Salvador||3-7 working days||£11.95|
|Estonia||2-5 working days||£8.95|
|Falkland Islands||3-7 working days||£11.95|
|Faroe Islands||3-7 working days||£11.95|
|Fiji||3-7 working days||£11.95|
|Finland||DPD Europe (5-7 working days)s||£9.95|
|France||DPD Europe (3-5 working days)||£5.95 and free for all orders over £100|
|French Guiana||3-7 working days||£11.95|
|French Polynesia||3-7 working days||£11.95|
|French Southern Territories||3-7 working days||£11.95|
|Georgia||3-7 working days||£11.95|
|Germany||DPD Europe (4 working days)||£4.95 and free for all orders over £100|
|Gibraltar||2-5 working days||£8.95|
|Greece||2-5 working days||£9.95|
|Greenland||3-7 working days||£11.95|
|Grenada||3-7 working days||£11.95|
|Guadeloupe||3-7 working days||£11.95|
|Guatemala||3-7 working days||£11.95|
|Guyana||3-7 working days||£11.95|
|Honduras||3-7 working days||£11.95|
|Hong Kong||3-7 working days||from £12.95|
|Hungary||DPD Europe (4 working days)||£9.95|
|Iceland||2-5 working days||£9.95|
|India||3-7 working days||£11.95|
|Indonesia||3-7 working days||from £12.95|
|Ireland (Republic of)||2-5 working days||£7.95|
|Israel||3-7 working days||£11.95|
|Italy||DPD Europe (6 working days) DPD Europe Priority (3-4 working days)||£7.95 and £13.95|
|Japan||3-7 working days||from £12.95|
|Jamaica||3-7 working days||£11.95|
|Kazakhstan||3-7 working days||£11.95|
|Kiribati||3-7 working days||£11.95|
|Laos||3-7 working days||£11.95|
|Latvia||2-5 working days||£9.95|
|Liechtenstein||2-5 working days||£8.95|
|Lithuania||DPD Europe Priority (4-6 working days)||£12.95|
|Luxembourg||DPD Europe Priority (2 working days)||£7.95|
|Macau SAR China||3-7 working days||from £12.95|
|Macedonia||2-5 working days||£8.95|
|Malaysia||3-7 working days||from £12.95|
|Maldives||3-7 working days||£11.95|
|Malta||2-5 working days||£8.95|
|Martinique||3-7 working days||£11.95|
|Mauritania||3-7 working days||£11.95|
|Mexico||3-7 working days||£11.95|
|Moldova||2-5 working days||£8.95|
|Monaco||DPD Europe Priority (2-3 working days)||£8.95|
|Montserrat||3-7 working days||£11.95|
|Nauru||3-7 working days||£11.95|
|Netherlands||DPD Europe Priority (2 working days)||£7.95 and free for orders over £100|
|Netherlands Antilles||3-7 working days||£11.95|
|New Caledonia||3-7 working days||£11.95|
|New Zealand||3-7 working days||from £12.95|
|Niue||3-7 working days||£11.95|
|Norway||2-5 working days||£9.95|
|Oman||3-7 working days||£11.95|
|Palau||3-7 working days||£11.95|
|Panama||3-7 working days||£11.95|
|Papua New Guinea||3-7 working days||£11.95|
|Paraguay||3-7 working days||£11.95|
|Peru||3-7 working days||£11.95|
|Pitcairn Islands||3-7 working days||£11.95|
|Poland||DPD Europe Priority (4 working days)||£8.95|
|Portugal||DPD Europe (4-5 working days)||£8.95|
|Puerto Rico||Fedex International Priority (3-5 working days)||£59.95|
|Qatar||3-7 working days||£11.95|
|Romania||3-7 working days||£11.95|
|Réunion||3-7 working days||£11.95|
|Saint Helena||3-7 working days||£11.95|
|Saint Kitts and Nevis||3-7 working days||£11.95|
|Saint Lucia||3-7 working days||£11.95|
|Saint Vincent and the Grenadines||3-7 working days||£11.95|
|Samoa||3-7 working days||£11.95|
|San Marino||2-5 working days||£8.95|
|Saudi Arabia||3-7 working days||£11.95|
|Singapore||3-7 working days||from £11.95|
|Slovak Republic||DPD Europe (4-5 working days)||£8.95|
|Slovenia||DPD Europe (4-5 working days)||£8.95|
|Solomon Islands||5-10 working days||£11.95|
|South Africa||3-7 working days||£11.95|
|South Korea||3-7 working days||from £12.95|
|Spain||DPD Europe (5 working days) and DPD Europe Priority (3-4 working days)||£5.95 (free for orders over £100) and £7.95|
|Sri Lanka||3-7 working days||£11.95|
|Suriname||3-7 working days||£11.95|
|Sweden||DPD Europe (4-6 working days)||£7.95|
|Switzerland||2-5 working days||£11.95|
|São Tomé and Príncipe||3-7 working days||£11.95|
|Taiwan||3-7 working days||£14.95|
|Thailand||3-7 working days||£11.95|
|Tokelau||3-7 working days||£11.95|
|Tonga||3-7 working days||£11.95|
|Tokelau||3-7 working days||£11.95|
|Trinidad and Tobago||3-7 working days||£11.95|
|Turkey||3-7 working days||£8.95|
|Turks and Caicos Islands||3-7 working days||£11.95|
|Tuvalu||3-7 working days||£11.95|
|Ukraine||3-7 working days||£11.95|
|United Arab Emirates||3-7 working days||from £12.95|
|United States (Fedex)||1-3 working days||£17.95|
|Uruguay||3-7 working days||£11.95|
|Vanuatu||3-7 working days||£11.95|
If your country is not listed as a shipping destination, please contact us via the help page to discuss your options.
Shipping to an address other than your billing address may cause delays in your order being dispatched as additional security checks are often required.
COLLECTING MY ORDER
How will I know when my 'Collect Instore' order is ready?
We will send you a confirmation email as soon as your order is ready to collect.
This will normally be within 24 hours of placing your order.
If you have not been contacted within 48 hours of ordering, please email email@example.com
What do I need to bring to collect my order?
We will need your order number from your ready to collect email, and proof of ID, which can be:
- the payment card you used for the order, or
- a current photo driving licence or passport
We cannot release your order without seeing your ID.
If you paid entirely with gift vouchers, a gift card or PayPal, please bring either your passport or photocard driving licence with you as ID.
Can someone collect on my behalf?
We are happy for someone else to collect your order, but to help prevent fraud, the person you've nominated must show us your order number and their own photo ID (passport or photo driving licence). A photocopy of this ID will be taken by us to prevent fraud.
How long will you hold my order?
We will hold your order in our Leicester store for 7 days, after which we will return the order to stock and refund your account. Please note that your refund may take up to 14 days to process due to banking procedures.
What time shall I pick up my order?
Any time during store opening hours after you have received an email saying that your order is ready for collection.
Our opening hours are:
Monday to Friday…9.30am to 6pm
Saturday…9.30am to 6.30pm
Sunday…11am to 5pm
HELP WITH MY COLLECT INSTORE ORDER
I’ve lost my order confirmation email.
Please check your junk mail folder as occasionally confirmation emails can be found here. Otherwise, log in to your wellgosh.com account, find the order number in your order history, make a note of it and bring it to the shop when you collect.
If you weren’t logged in at time of purchase, we may still be able to release your order. Bring your photo ID or passport and quote your name and postcode. We will not release your order to anybody else unless they can produce your order number and their photo ID.
I would like to return my Collect Instore order.
You have up to 14 days (from the date that you received your order confirmation email) to return your order for exchange or refund. Your item(s) must be returned to us in its original unworn condition, and with all original packaging and tags (see our Returns Policy in Terms and Conditions).
You can return your Collect Instore order using the following methods:
Fill in the returns form that you were given with your purchase, package your item securely with the returns form inside, attach the FREE returns label on the form to the outside of your package and take to a local Post Office.
Send by a courier using a recorded delivery method (at your own expense) to
Returns Dept, Wellgosh, 34 High St, Leicester, LE1 5YN
Don’t forget to include your order number, and tell us whether you want a refund or exchange for another item.
Bring your item (unworn and in all original packaging) back to our Leicester store and fill in an Online Purchase Returns Form.
How long will my refund take to process?
As with all orders placed online, your order will be processed by our online returns department and not via our store.
This may take up to 14 days to process due to banking procedures.