Shipping

Delivery Rates Collect Instore

UK Customers enjoy...

  • FREE Shipping using DPD Priority Service (normally delivered within 1-3 working days) on all UK Mainland orders over £100
  • All UK orders require a signature
  • Tracking is offered as standard on all UK orders

UK Delivery times:

  • 1-3 working day orders placed within the UK*
  • 1-3 working day delivery is not guaranteed during promotional periods

* Except Northern Ireland & Channel Islands (information on delivery times and prices can be found in All Rates and Times). 

International Customers

  • Wellgosh offer TAX FREE shopping for all orders placed from countries outside the European Union. This means that 20% (UK VAT rate) will be automatically deducted from your final order value at the checkout
  • We ship to most worldwide destinations using DPD, Royal Mail or FedEx
  • To view all of our International Shipping Rates and Delivery Times please open the All Rates and Times tab 
  • Any Customs or Import Duties are the responsibility of the customer, and are payable at the point of delivery by the customer. Wellgosh have no control over these charges which will vary according to the destination country
  • The customer will be responsible for any additional return shipment charges, customs charges or handling fees caused by non-payment of any customs or import duties at point of delivery by the customer
  • We reserve the right to select an appropriate shipping method for your order. If you require an alternative method of shipping, we may ask for further payment to cover extra charges incurred. 

Worldwide Delivery Rates

Shipping charges and approximate delivery times to all our worldwide destinations are listed here (may vary during promotional offers):

UK Shipping Delivery Time Shipping Price
United Kingdom Mainland (orders under £100) DPD Priority (2-5 working day Mon-Fri) £4.99
United Kingdom Mainland (orders over £100) DPD Priority (2-5 working day Mon-Fri) FREE
UK Channel Islands & UK Offshore (orders under £100)  2-5 working days £4.99
UK Channel Islands & UK Offshore (orders over £100) 2-5 working days FREE
     
Worldwide Shipping  Delivery Time  Shipping Price
Andora 2-5 working days From £14.99
Anguilla 3-7 working days From £21.99
Antigua and Barbuda 5-7 working days From £21.99
Argentina 3-7 working days From £21.99
Armenia 3-7 working days From £21.99
Australia 3-7 working days From £29.99
Austria 2-5 working days From £10
Bahamas 3-7 working days From £21.99
Bahrain 3-7 working days From £21.99
Barbados 3-7 working days From £21.99
Belgium 2-5 working days From £7.99
Belize 3-7 working days From £21.99
Bermuda 3-7 working days From £21.99
Bhutan 3-7 working days From £21.99
Bolivia 3-7 working days From £21.99
Bosnia and Herzegovina 2-5 working days From £21.99
Bouvet Island 3-7 working days From £21.99
Brazil 3-7 working days From £21.99
British Indian Ocean Territory 3-7 working days From £21.99
British Virgin Islands 3-7 working days From £21.99
Brunei 3-7 working days From £21.99
Bulgaria 3-7 working days From £21.99
Cambodia 3-7 working days From £21.99
Canada (Fedex) 1-3 working days From £21.99
Cayman Islands 3-7 working days From £21.99
Chile 3-7 working days From £21.99
China 3-7 working days From £21.99
Christmas Island 3-7 working days From £21.99
Cook Island 3-7 working days From £21.99
Colombia 3-7 working days From £21.99
Costa Rica 3-7 working days From £21.99
Croatia 2-5 working days From £13.99
Cuba 3-7 working days From £21.99
Cyprus 2-5 working days From £13.99
Czech Republic 2-5 working days From £11.99
Denmark 3-7 working days From £11.99
Dominica 3-7 working days From £21.99
Dominican Republic 3-7 working days From £21.99
Ecuador 3-7 working days From £21.99
El Salvador 3-7 working days From £21.99
Estonia 2-5 working days From £13.99
Falkland Islands 3-7 working days From £21.99
Faroe Islands 3-7 working days From £21.99
Fiji 3-7 working days From £21.99
Finland 4-8 working days From £13.99
France 3-7 working days £9.50 and free for all orders over £100
French Guiana 3-7 working days From £21.99
French Polynesia 3-7 working days From £21.99
French Southern Territories 3-7 working days From £21.99
Georgia 3-7 working days From £21.99
Germany 3-7 working days £7.50 and free for all orders over £100
Gibraltar 2-5 working days From £8.99
Greece 2-5 working days From £13.99
Greenland 3-7 working days From £21.99
Grenada 3-7 working days From £21.99
Guadeloupe 3-7 working days From £21.99
Guatemala 3-7 working days From £21.99
Guyana 3-7 working days From £21.99
Honduras 3-7 working days From £21.99
Hong Kong 3-7 working days From £21.99
Hungary 3 - 7 working days From 13.99
Iceland 2-5 working days From £14.99
India 3-7 working days From £21.99
Indonesia 3-7 working days From £21.99
Ireland (Republic of) 2-5 working days From £8.50
Israel 3-7 working days From £21.99
Italy 4-8 working days From £10.99
Japan 3-7 working days From £21.99
Jamaica 3-7 working days From £21.99
Kazakhstan 3-7 working days From £21.99
Kiribati 3-7 working days From £21.99
Laos 3-7 working days From £21.99
Latvia 3-7 working days From £13.99
Liechtenstein 2-5 working days From £14.99
Lithuania 3-7 working days From £16.99
Luxembourg 2-5 working days From £10.99
Macau SAR China 3-7 working days From £21.99
Macedonia 2-5 working days From £14.99
Malaysia 3-7 working days From £21.99
Maldives 3-7 working days From £21.99
Malta 2-5 working days From £14.99
Martinique 3-7 working days From £21.99
Mauritania 3-7 working days From £21.99
Mexico 3-7 working days From £21.99
Moldova 2-5 working days From £11.95
Monaco 2-5 working days From £13.99
Montserrat 3-7 working days From £21.99
Nauru 3-7 working days From £21.99
Netherlands 2-5 working days £10.50 free for orders over £100
Netherlands Antilles 3-7 working days From £21.99
New Caledonia 3-7 working days From £21.99
New Zealand 3-7 working days From £21.99
Niue 3-7 working days From £21.99
Norway 3-7 working days From £14.99
Oman 3-7 working days From £21.99
Palau 3-7 working days From £21.99
Panama 3-7 working days From £21.99
Papua New Guinea 3-7 working days From £21.99
Paraguay 3-7 working days From £21.99
Peru 3-7 working days From £21.99
Pitcairn Islands 3-7 working days From £21.99
Poland 3-7 working days From £10.99
Portugal 3-7 working days From £10.99
Puerto Rico 3-7 working days From £21.99
Qatar 3-7 working days From £21.99
Romania 3-7 working days From £21.99
Réunion 3-7 working days From £21.99
Russia 3-7 working days From £29.99
Saint Helena 3-7 working days From £21.99
Saint Kitts and Nevis 3-7 working days From £21.99
Saint Lucia 3-7 working days From £21.99
Saint Vincent and the Grenadines 3-7 working days From £21.99
Samoa 3-7 working days From £21.99
San Marino 3-7 working days From £21.99
Saudi Arabia 3-7 working days From £21.99
Singapore 3-7 working days From £21.99
Slovak Republic 2-5 working days From £16.99
Slovenia 3-7 working days From £16.99
Solomon Islands 5-10 working days From £21.99
South Africa 3-7 working days From £39.99
South Korea 3-7 working days From £21.99
Spain 3-7 working days £9.50 & Free For Orders Over £100
Sri Lanka 3-7 working days From £21.99
Suriname 3-7 working days From £21.99
Sweden 3-7 working days From £10.99
Switzerland 3-7 working days From £21.99
São Tomé and Príncipe 3-7 working days From £21.99
Taiwan 3-7 working days From £21.99
Thailand 3-7 working days From £21.99
Tokelau 3-7 working days From £21.99
Tonga 3-7 working days From £21.99
Tokelau 3-7 working days From £21.99
Trinidad and Tobago 3-7 working days From £21.99
Turkey 3-7 working days From £21.99
Turks and Caicos Islands 3-7 working days From £21.99
Tuvalu 3-7 working days From £21.99
Ukraine 3-7 working days From £21.99
United Arab Emirates 3-7 working days From £21.99
United States 1-3 working days From £21.99
Uruguay 3-7 working days From £21.99
Vanuatu 3-7 working days From £21.99
NOTE

If your country is not listed as a shipping destination, please contact us via the help page to discuss your options.

Shipping to an address other than your billing address may cause delays in your order being dispatched as additional security checks are often required.

COLLECTING MY ORDER

How will I know when my 'Collect Instore' order is ready?

We will send you a confirmation email as soon as your order is ready to collect.

This will normally be within 24 hours of placing your order.

If you have not been contacted within 48 hours of ordering, please email support@wellgosh.com

What do I need to bring to collect my order?

We will need your order number from your ready to collect email, and proof of ID, which can be:

  • the payment card you used for the order, or
  • a current photo driving licence or passport

We cannot release your order without seeing your ID.

If you paid entirely with gift vouchers, a gift card or PayPal, please bring either your passport or photocard driving licence with you as ID.

Can someone collect on my behalf?

We are happy for someone else to collect your order, but to help prevent fraud, the person you've nominated must show us your order number and their own photo ID (passport or photo driving licence). A photocopy of this ID will be taken by us to prevent fraud.

How long will you hold my order?

We will hold your order in our Leicester store for 7 days, after which we will return the order to stock and refund your account. Please note that your refund may take up to 14 days to process due to banking procedures.

What time shall I pick up my order?

Any time during store opening hours after you have received an email saying that your order is ready for collection. 

Our opening hours are:

Monday to Friday…9.30am to 6pm

Saturday…9.30am to 6.30pm

Sunday…11am to 5pm 

HELP WITH MY COLLECT INSTORE ORDER

I’ve lost my order confirmation email.

Please check your junk mail folder as occasionally confirmation emails can be found here. Otherwise, log in to your wellgosh.com account, find the order number in your order history, make a note of it and bring it to the shop when you collect. 

If you weren’t logged in at time of purchase, we may still be able to release your order. Bring your photo ID or passport and quote your name and postcode.  We will not release your order to anybody else unless they can produce your order number and their photo ID.

I would like to return my Collect Instore order.

You have up to 14 days (from the date that you received your order confirmation email) to return your order for exchange or refund. Your item(s) must be returned to us in its original unworn condition, and with all original packaging and tags (see our Returns Policy in Terms and Conditions).

You can return your Collect Instore order using the following methods:

BY POST:

Fill in the returns form that you were given with your purchase, package your item securely with the returns form inside, attach the FREE returns label on the form to the outside of your package and take to a local Post Office.

OR

Send by a courier using a recorded delivery method (at your own expense) to

Returns Dept, Wellgosh, 34 High St, Leicester, LE1 5YN

Don’t forget to include your order number, and tell us whether you want a refund or exchange for another item.

BY HAND

Bring your item (unworn and in all original packaging) back to our Leicester store and fill in an Online Purchase Returns Form.

How long will my refund take to process?

As with all orders placed online, your order will be processed by our online returns department and not via our store.

This may take up to 14 days to process due to banking procedures.