Free and easy returns on all UK orders
We are happy to offer a free return or an exchange on all UK website orders if requested within 14 days of receipt, you then have a further 14 days to return the item to us. If returning your item within 14 days of receipt, you will not need to send a request beforehand. Items will only be accepted if received in their original unworn condition and with all original packaging and tags.
Returns are made using one of the methods below to:
Returns Department
Wellgosh
34 High St
Leicester
Leicestershire
LE1 5YN
United Kingdom
Free Royal Mail Tracked Returns Service
- Complete the returns form enclosed with your package.
- Ensure that your goods are securely repackaged and sealed making sure that footwear boxes are covered by a protective outer layer and with no stickers or labels directly attached to the original shoe box..
- Peel off the returns sticker enclosed with your order and attach to the outside of your package..
- Take the item to your local Post Office where you will be issued with a proof of posting receipt and a tracking number..
Please note all items must be securely packaged. Wellgosh.com cannot accept responsibility for loss of or damage to items being returned.
Returns Form
If you do not have a returns form, it can be downloaded here.
Return Form
Free UK Returns Label
If you do not have a returns label, it can be downloaded here.
Return Label
Return Directly to Store
If you prefer to bring back your return in person to our Leicester store, you will need to bring in your web order invoice and completed returns form (downloadable above). You will then be issued with a receipt for your goods which will be passed to our internet sales department who will process your refund in due course.
Returning Item from Outside the UK
We offer a return service on all orders placed from outside the UK. If you are outside the UK and would like to exchange your purchase for something else, you should return your item for a refund, and place a separate order for your new item/s. In case of goods returned from outside the UK, Wellgosh must receive goods within 21 days of receipt. Items will only be accepted if received in their original unworn condition and with all original packaging and tags.
Please note that wellgosh.com will not pay any Customs charges for items returned to the UK. If you are returning goods from outside the EU and would like further clarification, please email us at support@wellgosh.com or call us on +44 0116 2518340 (Mon-Fri 10am-5pm GMT)
Returns Form
If you do not have a returns form, it can be downloaded here.
Return Form
Items to be returned should be sent to the following address:
Returns Department
Wellgosh
34 High St
Leicester
Leicestershire
LE1 5YN
United Kingdom
Your rights to return goods are protected under the EU Distance Selling Directive which can be found here.
Refunds
Your return will be processed within 14 days of reaching us. Please note it will take up to an extra 7 working days for funds to be processed by your bank/Paypal. You will be notified via email when your return has been processed.
